Privacy Policy

Leeon Studio Pilates Pty Ltd – ABN: XXX


Effective Date: [Insert Date]
Contact: info@leeonstudiopilates.com.au
Website: www.leeonstudiopilates.com

Leeon Studio Pilates Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book a class, attend our studios, or otherwise interact with us.

  1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, address

  • Date of birth and emergency contact details

  • Health and medical information provided by you or your referring health professional

  • Details from pre-exercise questionnaires and in-studio assessments

  • Payment details processed via third-party providers (we do not store credit card numbers)

  • Booking history and attendance records

  • Photos or videos taken during classes, workshops, or events, which may be used for marketing or educational purposes (see Section 6 for more details)

  1. How We Collect Information

We may collect information from you when you:

  • Complete an online booking via our booking platform (Bookings Essential)

  • Complete a form on our website

  • Fill out paper-based forms in the studio

  • Provide information via phone, email, or in person

  • Are referred to us by a health professional, or provide their reports to us

  1. Why We Collect Your Information

We collect your personal information to:

  • Provide and manage our Pilates and movement services

  • Tailor programs to your health status, goals, and abilities

  • Process bookings and payments

  • Communicate with you about classes, promotions, and updates

  • Improve our services and operations

  • Comply with legal and regulatory requirements

  1. Use and Disclosure of Your Information

We may share your information with:

  • Our instructors and administrative staff, to deliver our services

  • Third-party service providers (e.g., Bookings Essential, payment processors, email marketing platforms)

  • Health professionals involved in your care (with your consent, unless required by law)

  • Insurers, legal advisers, or regulatory authorities if required by law

When you make a purchase through our online shop, your order and payment are processed through a third-party e-commerce platform. This platform may collect and store your personal and payment details in accordance with its own privacy policy. We recommend you review their policy when making a purchase.

We will not sell, rent, or trade your personal information to any other organisation.

  1. Overseas Disclosure

Some of our third-party service providers (e.g., Mailchimp, Campaign Monitor, Stripe, PayPal) may store or process information overseas. Where this occurs, we will take reasonable steps to ensure these providers handle your information in line with the Australian Privacy Principles.

  1. Photos, Videos and Marketing

We may take photos or short video recordings during classes, workshops, or events for marketing or educational purposes. Attendance at our studios or events may imply consent to appear in such materials. If you prefer not to be included, please let our staff know before the class or event, and we will take reasonable steps to ensure your image is not used.

  1. Security of Your Data

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we use secure systems, no method of transmission over the internet or method of electronic storage is fully secure.

  1. Access and Correction

You have the right to access and correct the personal information we hold about you. Please contact us at info@leeonstudiopilates.com.au to make a request.

  1. Retention and Disposal

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, and resolve disputes. When no longer needed, we will take reasonable steps to securely destroy or de-identify it.

  1. Cookies and Website Analytics

We may use cookies on our website to improve your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of the site.

  1. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

  1. Complaints

If you believe we have breached your privacy, you can contact us at info@leeonstudiopilates.com.au. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.